Privacy notice

Last updated: 12 October 2026

ServiceMate is a UK service directory. Contact us at servicemate247@gmail.com for privacy questions or to request access, correction or deletion of your submission.

What we collect and why

Provider registrations collect your business name, service, coverage area, description, email, phone and optional website. We use these to review your application and publish an approved listing. The form asks for your agreement to publication. Your registration email stays private. Your business phone, optional public enquiry email, business location, opening hours and website appear in the approved public listing.

Enquiries collect your name, email, optional phone, service, area, job description and preferred timing. We use these to respond to your request. Enquiries are private to ServiceMate administration and are not automatically sent to providers. We will ask before sharing your contact details with a provider.

Please do not include passwords, bank details, health information or other sensitive personal information in forms.

Publicly researched listings and listing requests

We also compile business details that businesses publish on their own websites, including phone numbers, public enquiry emails, locations, hours and coverage. We show the sources and date checked. Businesses and visitors can request corrections or removal from a listing or by contacting us.

Claim, correction and removal requests collect your name, email, optional phone, explanation, optional public supporting link and proposed changes. We use these to review the request and, for claims, check your authority to represent the business. Requester details and private review notes are visible only to ServiceMate administration. Submitting a claim does not grant account access.

Storage and access

Submissions are stored in the website’s hosted database. The owner dashboard requires authenticated owner access. No payment details are collected. Hosting and authentication providers process information to operate the website.

For abuse prevention, we store a daily hash derived from your network address and a submission count for approximately 24 hours. This limits repeated submissions. We do not add advertising or analytics trackers. Sign-in for administration may use authentication cookies. The installable app stores only its public assets for offline use, not private dashboard data.

Retention and your choices

Contact us to withdraw a listing or request deletion of your enquiry. We retain submissions until they are resolved or removed by the administrator; you can ask us about the status of your data. You may also raise a concern with the UK Information Commissioner’s Office.

Submitting an enquiry does not confirm a booking. Provider listings are reviewed, but ServiceMate does not currently independently verify qualifications, insurance or reviews.